Getting Started

Getting started is easy! Simply fill out our contact form or email us directly. We'll schedule a free consultation to discuss your project, understand your needs, and provide a custom quote. Once you approve the proposal, we require a 50% deposit to begin work.

Our typical timeline is 2 weeks for standard projects and 3-4 weeks for more complex builds with e-commerce or custom AI features. The exact timeline depends on project scope, responsiveness during the design phase, and content availability. We'll provide a detailed timeline during our consultation.

To get started, we'll need:

Brand assets (logo, colors, fonts) if you have them
A clear description of your goals and requirements
Any reference websites you like (design inspiration)
Your content/text for the pages
Domain and hosting access (if applicable)

Don't worry if you're missing some items—we can guide you through everything!

Absolutely! While we're based in Kalamazoo, MI, we work with clients all across the globe. We use video calls (Zoom/Google Meet), shared collaboration tools (Figma, Notion), and clear communication via email and Slack to ensure a smooth experience regardless of your location.

Yes! Website redesigns are one of our specialties. We can transform your outdated site into a modern, high-performance website. During our consultation, we'll review your current site, identify improvements, and create a plan that preserves any valuable SEO or content while dramatically improving the design and user experience.

Design Process

Our process is designed to be collaborative and transparent:

Discovery: We learn about your business, goals, and vision
Strategy: We create a site map and design direction
Design: We create mockups for your review and feedback
Development: We build your site with precision and care
Launch: We deploy, test, and celebrate your new site!

Each package includes 2 rounds of revisions during the design phase. We encourage you to provide detailed feedback so we can get it right efficiently. Additional revision rounds can be purchased if needed, or we can quote a fixed scope with more revisions included.

Every website we build is custom. We don't use pre-made templates. Each design is crafted specifically for your brand, your audience, and your goals. This ensures your website is truly unique and stands out from competitors who may be using the same template-based builders.

Absolutely! Every website we build is fully responsive and optimized for all devices—desktops, tablets, and mobile phones. We test across multiple screen sizes to ensure a seamless experience for all your visitors, regardless of how they access your site.

Yes! We'll set up a password-protected staging site where you can preview your website during development. This allows you to see progress, test functionality, and provide feedback before the official launch. We won't go live until you're 100% satisfied with the result.

Pricing & Payment

We accept all major credit cards (Visa, Mastercard, American Express, Discover), bank transfers, PayPal, and Stripe payments. For larger projects, we also offer flexible payment plans with split payments. All transactions are secure and encrypted.

Yes, we require a 50% deposit to begin work on any project. This allows us to allocate resources and start your project without interruption. The remaining 50% is due upon project completion and before final launch. For custom enterprise projects, we can discuss alternative payment arrangements.

Absolutely not. We believe in complete transparency. The price we quote includes everything discussed during our consultation. Any additional features or pages beyond the original scope will be quoted separately before we proceed. You'll never receive an unexpected invoice from us.

Yes! For projects over $2,000, we offer payment plan options. The standard structure is 50% upfront and 50% upon completion, but we can discuss splitting payments into 3-4 installments if needed. This helps with budget management for larger projects.

Because we begin work immediately upon receiving your deposit and dedicate significant time and resources to each project, deposits are non-refundable. However, we're committed to your satisfaction—we'll work with you to ensure you're happy with the final result. If there are issues, we'll address them until you're satisfied.

Technical

You have options! We offer managed hosting as part of our maintenance packages, or you can host on your own. Our hosting includes SSL certificates, daily backups, and 99.9% uptime guarantee. If you prefer to use your own host (WP Engine, SiteGround, etc.), we can set everything up there as well.

Yes! Every website we build includes basic SEO optimization:

Proper heading structure (H1, H2, H3 tags)
Meta titles and descriptions for each page
Optimized image alt tags and file names
Fast loading speeds (Core Web Vitals)
Mobile-responsive design
Structured data markup (Schema.org)

For advanced SEO services (keyword research, content strategy, link building), we offer add-on packages.

Absolutely! AI integration is one of our specialties. We can add:

AI-powered chatbots for customer support
Intelligent search functionality
AI-generated content suggestions
Automated workflows and responses
Personalized user experiences
Integration with ChatGPT, Claude, and other AI APIs

AI features can be added to any of our packages or as standalone add-ons.

Yes! We build websites with user-friendly CMS integration (Content Management System). You can easily update text, images, blog posts, and more without any coding knowledge. We also provide a 30-minute training session after launch to walk you through everything.

Yes! We build custom e-commerce websites with Shopify, WooCommerce, or custom solutions. Features include product listings, shopping cart, secure checkout (Stripe integration), inventory management, order tracking, and more. E-commerce projects typically fall under our Pro or Enterprise packages.

Support

We're committed to your long-term success! After launch, you receive 30 days of complimentary support for any bugs or issues. For ongoing maintenance, we offer affordable monthly packages that include updates, backups, security monitoring, and priority support. Check our Services page for details.

Yes! We offer monthly maintenance plans starting at $99/month, which include:

Regular software and plugin updates
Daily backups
Uptime monitoring
Security scans and threat removal
Monthly performance reports
Discounted hourly support (2 hours/month)

Support is simple! You can reach us via:

Email: [email protected]
Slack/Discord: For active maintenance clients
Support Portal: Submit tickets for tracking

Response times are typically within 2-4 hours during business hours, with emergency support available for critical issues.

No problem! Even after your project is complete, you can request changes anytime. We offer hourly consulting at $100/hour for smaller updates, or you can bundle hours in advance for a discount. For larger changes, we'll provide a custom quote.

We take security seriously! All websites we build include SSL certificates, secure coding practices, and protection against common vulnerabilities. With our maintenance plans, we also monitor for threats and keep everything updated. While no site can be 100% hack-proof, we minimize risks significantly.

Frequently Asked Questions

Getting Started

Design Process

Pricing & Payment

Technical

Support

Still Have Questions?